Total Responsibility Management : The Manual

ISBN-13: 9781874719984 / Angielski / Twarda / 2007 / 192 str.

Opis

Almost every manager today knows that satisfying customers by meeting their quality demands is a critical component of business success. Quality management is a given in modern companies - a competitive imperative. Yet it was not always so. Back when the quality movement was getting started, few managers really understood either the importance of quality to customers or how to manage for quality. Much the same could be said today about managing responsibility. Why and how should responsibility be managed? What is responsibility management? Total Responsibility Management answers these questions while at the same time providing a systemic framework for managing a company's responsibilities to stakeholders and the natural environment that can be applied in a wide range of contexts.

Spis treści

1. What is responsibility management? And why bother? 2. The business case for responsibility management: the new business imperative 3. Building integrity and sustainability systemically 4. Inspiration: vision setting and commitment processes 5. Integration 6. Improvement and innovation systems 7. Indicators 8. Getting started: change management and the complexity of being "glocal"

O autorze

Waddock, Sandra; Bodwell, Charles