ISBN-13: 9780367512835 / Angielski / Twarda / 2020 / 198 str.
ISBN-13: 9780367512835 / Angielski / Twarda / 2020 / 198 str.
Organisations are focused on total customer satisfaction. However there is a lack of understanding the requirements and the customer needs. Total Quality Management (TQM) integrates all phases and ensures a defect free quality product. This book provides the understanding of all aspects of TQM and the implementation.