Total Quality Management Text with cases

ISBN-13: 9780750689250 / Angielski / Miękka / 1996 / 480 str.

John S. Oakland; A. Sohal

Opis

Continuous cost reduction, productivity and quality improvement are mandatory for organizations to remain in business.

Spis treści

Part one: The foundations - a model for TQM; Understanding quality; Commitment and leadership; Design for quality; Part two: TQM - the role of the quality system; System design and contents; Quality management system audit/review and self-assessment; Part three: TQM - the tools and improvement cycle; Measurement of quality; Tools and techniques for quality improvement; Some additional techniques for process design and improvement; Part four: TQM - the organizational, communication and teamwork requirements; Organization for quality; Culture change through teamwork for quality; Part five: TQM - the implementation; Communications and training for quality; Implementation of TQM and management of change; Case studies

O autorze

Amrik Sohal, John S. Oakland