The Theory and Practice of Change Management

ISBN-13: 9781352012552 / Angielski / Twarda / 2022 / 488 str.

John Hayes

Spis treści

Part 1 - Managing change: a process perspective Intro to Part 1 1. Process models of change 2. Leading change Part 2 - Recognising the need for change Intro to Part 2 3. Patterns of change 4. Sources of change 5. Recognizing the need for change 6. Using value innovation 7. Starting the change Part 3 - Diagnosing what needs to be changed Intro to Part 3 8. Diagnosis 9. Gathering and interpreting Part 4 - Planning and preparing for change Intro Part 4 10. Shaping implementation strategies 11. Developing a change plan 12. Types of interventions based on who does what 13. Types of intervention based on issues to be resolved 14. Selecting interventions Part 5 - Leading and managing the people issues Intro to Part 5 15. Building change relationships 16. The role of leadership 17. Power, politics and stakeholder management 18. Responsible change management 19. Managing context to promote ethical practice 20. Communicating change 21. Motivating others to change 22. Supporting others through change Part 6 - Implementing change and reviewing progress Intro to Part 6 23. Implementing change 24. Reviewing and keeping the change on track Part 7 - Sustaining change Intro to Part 7 25. Making the change stick 26. Spreading the change Part 8 - Learning Intro to Part 8 27. Change managers learning from their own experience 28. Facilitating collective learning 29. Pulling it all together: a concluding case study

O autorze

John Hayes is Emeritus Professor of Change Management at Leeds University Business School, UK and has been a regular contributor to executive programmes at Rotterdam School of Management, Copenhagen Business School, University of Aarhus, USI Università della Svizzera Italiana and Singapore Management University. John also helps to facilitate change in complex organizational settings and has worked for a wide range of private sector companies, including Six Swiss Exchange (Zurich Stock Exchange), KU, iQuest, GNER, National Australia Group, Yorkshire Bank, British Gas, BT, ICI, Lucas, Delphi, BP, Occidental Petroleum, Bawden Drilling, Glaxo, Reckitt and Coleman (pharmaceuticals), DLApiper, Ladbrokes and Nestle. He has also worked for a range of public sector organisations such as the NHS and Benefits Agency, charities such as NACRO, and the American Army, RAF, and MOD.

Blurb

Technological advances, a globalized workforce and seismic world events mean that change is a constant feature of organizational life today. The consequences of not managing change effectively can be devastating.

How can managers embrace change and communicate its benefits to stakeholders? How can organizations ensure the ongoing success of change? John Hayes’s bestselling textbook equips you with the practical tools and academic knowledge to tackle these questions and more. Its unique underpinning framework, based on a process model of change, will help you to view change as purposeful and ordered, rather than something chaotic and unmanageable.

Offering unrivalled breadth, this sixth edition covers all of the key theories, tools and techniques of organizational change you'll need for success on your course:

• Coverage of ‘big-bang’ disruptions offers a framework for dealing with unforeseen global events like pandemics, economic instability and climate change
• Updated research reports present the latest theory in the field
• New learning objectives, reflective questions and experiential exercises help you to consolidate your learning and revise effectively
• Increased coverage of SMEs, public sector organizations and family businesses, as well as new international case studies, highlights change in diverse sectors

Visit www.macmillanihe.com/Hayes-6e for an array of resources to support teaching and learning, including narrated audio-visual tutorials, a testbank, interactive quizzes, detailed case study briefings and bonus cases, and interactive change management tools.