Foreword by Massimo PazziniAcknowledgmentsIntroductionChapter 1The New Era of AutomationChapter 2The Process MindsetChapter 3The Growth MindsetChapter 4The Scale MindsetChapter 5OrchestrationChapter 6Plasticity: Building for changeChapter 7Democratization: Amplifying your delivery capabilitiesChapter 8Mastering Your Automation Journey: From Good to Great to AntifragileChapter 9Back Office: Achieving operational excellenceChapter 10Front Office: Driving efficient growthChapter 11Employee Experience: Unlocking team productivityChapter 12Customer Experience: Turning customers into ecstatic fansChapter 13Supplier Operations: Meeting market demand fasterChapter 14The Platform-driven Business: Transforming your company into a platform businessChapter 15The Need for an Enterprise AI Platform: Tapping in to generative AIChapter 16The Automation EcosystemChapter 17Enterprise AutomationChapter 18The New Operating ModelChapter 19The Future of the EnterpriseChapter 20The New Career PathsAppendix A: Key Roles for DemocratizationAbout the AuthorsIndex
VIJAY TELLA is founder and CEO of the automation platform Workato. Workato was recently named to the Forbes Cloud 100, the Deloitte Fast 500, and the CNBC Disruptor 50. The company is the culmination of his pioneering work in both the enterprise automation and consumer-facing software spaces. This includes being the founding VP of Engineering at TIBCO, the Chief Strategy Officer of Oracle Fusion Middleware, and the CEO of real time video company, Qik, now part of Skype.