Acknowledgements ixPreface xiIntroduction xiiiPart I: The Leadership Star 11 Care 32 Context 273 Clarity 494 Clear the Way 815 Celebrate 109Part II: Growing as a Leader 1376 You 1397 Communicate 1578 Engagement in Times of Crisis 173Conclusion 199The Leadership Star: A Summary 205Afterword 213Appendix A: A Balanced Approach to Performance Assessment 217Appendix B: Communication Channel Do's and Don'ts 227Bibliography 239About the Author 243Index 245
BRIAN HARTZER is an experienced financial services professional and a former CEO of Westpac. He is a veteran of New York-based banking strategy firm, First Manhattan Consulting Group, and has held senior roles at ANZ and the Royal Bank of Scotland.