The Law of Consumer Redress in an Evolving Digital Market: Upgrading from Alternative to Online Dispute Resolution

ISBN-13: 9781107079007 / Angielski / Twarda / 2017 / 324 str.

Pablo Cortes

Opis

This book analyses the most recent processes, laws and best practices for consumer dispute resolution and the law related to consumer redress.

Recenzje

'Dean Knight has made a marvellous contribution to our understanding of judicial review doctrine and he has provided us with an attractive normative framework for assessing that doctrine … Whatever one's interests as a public lawyer, this book is a must-read.' Peter Cane, The Modern Law Review

Spis treści

Introduction; 1. Consumer redress – from public enforcement to alternative dispute resolution; 2. Upgrading from alternative to online dispute resolution; 3. Judicial redress for consumer disputes – the need for collaboration between courts and extrajudicial scheme; 4. Out of court consumer redress – the European law on ADR and the re-design of the ODR platform; 5. Consumer ADR in three radically different jurisdictions – Italy, Spain and the UK; 6. Pursuing global consensus on consumer redress – the UNCITRAL technical notes for online dispute resolution; 7. Voluntariness as the Achilles' heel of ADR – the case for incentives and mandatory redress schemes; 8. Dispute system design features of effective consumer redress models; Conclusion.