The Human Resources Scorecard: Measuring the Return on Investment

ISBN-13: 9780877193678 / Angielski / Twarda / 2001 / 538 str.

PH.D. PhD PhD PhD Jack J. Phillips; Ron Stone; Patricia Phillips

Opis

This text offers a comprehensive, step-by-step process for measuring return on investment in human resources programmes. Based on the classic ROI definition of earnings divided by investment, the ROI Process developed by co-author Jack J. Phillips aids managers in determining and improving the bottom-line impact that human resource programmes have had on an organization. The ROI Process provides six additional measures in the form of a scorecard to track and monitor the total impact of the human resource programmes.

Recenzje

"The underlying aim of the book is to set out various ways in which the return on investment (ROI) of different aspects human resources management can be measured, and while most of us find it fairly easy to do this in the abstract, this book offers formulae and equations that should satisfy the most demanding finance manager........ The book offers a variety of ways of planning human relations interventions, collecting data before, during and after events, converting the data to monetary values (the most difficult part) and finally, measuring the ROI. AT each stage, the authors provide helpful and exhaustive list of the questions to ask, the preparations to make and the pitfalls to avoid. When it comes to calculations, the equations that are necessary are explained clearly and in non-mathematical language." - David Evans, TrainingZone

"The first book to provide a comprehensive, step-by-step process for measuring ROI in HR programs." - Personnel Today

"The Human Resources Scorecard is both academically grounded & practical in approach, & should make a significant contribution to the field of human resource management." - Training Journal

Spis treści

The need for ROI in human resources - The business case for ROI; Initial analysis and planning; The ROI process, step-by-step - Collecting data during HR program implementation; Collecting data after HR program implementation; Isolating the effects of an HR program; Converting data to monetary value; Monitoring the cost of human resource programs; Calculating the actual return on investment; Identifying intangible measures; Communicating results; Important issues with ROI implementation - Forecasting the ROI; Implementation issues; Case applications - Sexual harrassment prevention (Healthcare Inc.); Competency-based pay system (National Crushed Stone Company); Absenteeism reduction program (Metro Transit Authority); Stress management (Midwest Electric Inc.); Safety incentive program (National Steel); Executive leadership development (Imperial National Bank); Technology-based learning (United Petroleum International).

O autorze

Jack J. Phillips, Ron D. Stone, Patricia Pulliam Phillips