The Guide to Getting Paid

ISBN-13: 9781118011614 / Angielski / Twarda / 2011 / 224 str.

Michelle Dunn;¬Abar;¬Abar

Opis

Give your business a successful credit and collections plan with this easy and clear guide Over 100,000 businesses have slow or non-paying customers. Yet very few actually have a workable plan for claiming the missing revenue that results. This book gives you a complete solution and tool set to ensure your business maximizes its collections while maintaining an effective, profitable credit plan. You'll discover how to set up an efficient in-house credit policy that not only lets you collect more debts, but also boost sales, increase cash flow, and grow profits. Step-by-step credit management instructions show you how to weed out bad-paying customers, add more good-paying customers, collect on past-due balances, avoid bad debt, and limit credit risk.

• Contains all needed forms to set up and implement an effective credit policy
• Author is a popular columnist for several newspapers and national magazines, and appears regularly in the media as a go-to authority on debt

Get Paid enables you to decide what matters most to your business when it comes to billing, payment terms, pricing, cash flow, and more, then set up the systems to meet these goals and increase profitability.

Spis treści

Foreword Harry A. Strausser III.

Preface.

Chapter 1 What Is Credit Management?

Chapter 2 How Credit Affects Business.

Chapter 3 Effective Payment Arrangements.

Chapter 4 Handling Customer Deductions.

Chapter 5 Debt Collection Calls.

Chapter 6 Using E–Mail in Collections.

Chapter 7 Using Social Media in Collections.

Chapter 8 Third Party Collection Services.

Chapter 9 Debt Collection Laws, Rules, and Regulations.

Conclusion.

About the Author.

Index.

O autorze

Michelle Dunn is an internationally known expert on credit and collections. As a leading authority on debt collection to businesses everywhere, Michelle is a consultant and keynote speaker. She is founder and CEO of the American Credit and Collections Association and has worked in the industry for more than twenty years. She has been featured in Forbes, Entrepreneur, and SmartMoney, among other media outlets. Most recently, she was nominated for a Credit Excellence Award.

Blurb

PRAISE FOR THE GUIDE TO GETTING PAID

In the credit and collections world, Michelle Dunn is one of the best at helping businesses limit their losses. The advice and strategies in this book provide an excellent framework for establishing sound credit policy and effective collection practices. Anyone who extends credit needs to invest the time to read this book to save time, frustration, and, well, money!" Gary Jensen, Editor, collector mentor

Michelle Dunn continues to impress me with the most comprehensive information for people interested in debt collection. Michelle is one of the few very knowledgeable experts in debt collection information and procedures." Robert Pinchuck, President, Columbia Financial International, Inc.

Not only does Michelle give great tips on the tried and true collection letters and telephone calls, but ventures into today′s collection strategies of email and social media. It′s well worth your investment for those chapters alone!" Tim Paulsen, author of Paid in Full

If there′s one book that any business wanting a positive cash flow needs, it′s Michelle Dunn′s The Guide to Getting Paid. Comprehensive and specific, you learn what to do, when to do it, and what to avoid." Paul and Sarah Edwards, coauthors of The Working from Home Encyclopedia