The Executive Guide to Implementing Quality Systems: A Practical Plan to Achieve the Millennium Development Goals

ISBN-13: 9781138464315 / Angielski / Twarda / 2020 / 230 str.

Peter Mears

Opis

Focuses on the concepts, thinking, and systems necessary for management to operationalize the Continuous Quality Improvement (CQI) philosophy. This book offers readers a series of exercises and explanations that can help them master the skills required to identify the management systems they need to support their quality improvement.

Spis treści

Leadership and Continuous Quality Improvement (CQI), Introduction to Leadership, Creating a Sense of Urgency, , Establishing Direction, Supporting Strategies and Guiding Principles, Overview of Successful Quality Councils, Standardized Inputs, Roles of a Successful Quality Council, Personal Commitment, Sponsoring Teams and Providing Resources, Personal Quality Checklist, Recognition and Rewards, Reporting and Evaluating Quality Results, Performance Evaluations: Overview, Empowerment, Engagement, and Encouragement, Understanding the Consumer Internal and External Customers, Implementing a Consumer-Focused Measuring System Survey Development, Defining Consumer Quality, A Model for Improving Quality, Improving Services, Types of Service Gaps, Service Improvement Ideas, , What Are the ISO Standards?, ISO and CQI, ISO Registration, Who Does What In ISO?, Do We Need ISO?

O autorze

Mears, Peter