Caption List viiPreface ixChapter 1 The Dawn of a New Era in Business 1The Current Course of Business 5How Business Could Be 12Understanding Business Through the Lens of Energy 19Chapter 2 Unintentional Conflict 27Understanding Conflict 28Traditional Conflict Management 36Forms of Unintentional Conflict 39The Enterprise Elements Model 41The Cost of Unintentional Conflict 50Chapter 3 Shared Space 67The Power of Shared Space 68Models for Creating Shared Space in the Enterprise 82Strategies for Creating Shared Space in the Enterprise 92Chapter 4 Work and the Dimensions of Energy 101The Dimensions of Energy in Work 102One Thing Affects Another 110Optimizing Work Streams 115Chapter 5 Collaboration and Interpersonal Services 131The Importance of Collaboration 132The Collaboration Dynamic 135Applying the Collaboration Dynamic 141One-on-One Collaboration 149Group Collaboration 162Chapter 6 Managing People 189Machiavelli Was Right and Wrong 190The Energy of Leadership 197Avoiding Negative Behaviors 206Chapter 7 Business Transformation, Health, and Agility 219Making Transformation and Change Initiatives Successful 220Creating Business Agility and Organizational Health 227Chapter 8 Start Your Journey 237References 239About the Author 243Index 245
GREG BAKER is President and CEO of Advance Consulting Inc., a premier management consulting and professional development firm serving corporate and government clients in the U.S. and abroad. Advance Consulting specializes in the transformation of people, teams, and organizations, and helps clients adapt and thrive in the turbulent and challenging global business environment. Baker is a strategic and visionary leader with demonstrated experience growing and transforming businesses across multiple industries.