ISBN-13: 9781498774505 / Angielski / Miękka / 2019 / 392 str.
ISBN-13: 9781498774505 / Angielski / Miękka / 2019 / 392 str.
This revised and updated book explores the academics behind managing the complex service environment that is the ED by combining applied management science and practical experiences to create a model of how to improve operations.