ISBN-13: 9780367432331 / Angielski / Twarda / 2019 / 410 str.
ISBN-13: 9780367432331 / Angielski / Twarda / 2019 / 410 str.
This revised and updated book explores the academics behind managing the complex service environment that is the ED by combining applied management science and practical experiences to create a model of how to improve operations.