Techniques and Sample Outputs That Drive Business Excellence

ISBN-13: 9781138463998 / Angielski / Twarda / 2017

H. James Harrington

Opis

This book provides a concise introduction for small and medium sized architectural practices considering introducing computers or using them more widely.

Spis treści

Affinity Diagrams. Brainstorming. Cause-and-Effect Diagram. Check Sheet. Commitment Building. Consensus Building. Consequence Management. Control Charts. Cost-Time Charts. Data Gathering by Document Review. Data Gathering by Interview. Data Gathering by Samples. Data Gathering by Surveys. Data Stratification. Delphi Narrowing Technique. Employee Involvement. Facilitated Sessions. Flowchart. Force Field Analysis. Graphs. Kano Model. Motivation Management. Negative Analysis. Nominal Group Technique. Organizational Change Management. Organizational Process Consultation. Organizational Process Improvement/Business Process Improvement. Pareto Analysis. Prioritization Matrices. Process Capability Analysis. Project Charter. Project Management. Risk Management. Role Mapping. Root Cause Analysis. Run Charts. Scatter Diagrams. Solutions Evaluation. Storyboarding. Value Analysis. Value Proposition. Voting. Workflow Diagram.

O autorze

H. James Harrington, Chuck Mignosa