TQM in Action: A Practical Approach to Continuous Performance Improvement

ISBN-13: 9780412715303 / Angielski / Miękka / 1995 / 384 str.

John Pike; R. J. Pike; R. J. Barnes

Opis

The aim of this book is to help practising managers to develop and implement a strategy for the introduction of total quality management within their own organisations. TQM in Action, Second Edition provides a practical step-by-step guide to stages, key considerations and potential pitfalls of implementation. This book provides a template for implementation which will help managers to get started and keep the process going.

Spis treści

Preface. Preface to the first edition. Acknowledgements. The need for TQM. A tailored approach to implementation. Implementing total quality management: a case study. Appendices. Glossary of terms. Index.