TQM in Action: A Practical Approach to Continuous Performance Improvement

ISBN-13: 9780412487903 / Angielski / Twarda / 1993 / 274 str.

John Pike

Opis

The principal aim of this book is to help practising managers to develop and implement a strategy for the introduction of Total Quality Management (TQM) within their own organizations. It provides a practical guide to the stages, key considerations and potential pitfalls of implementation.