Steps to the Future: Fresh Thinking on the Management of It-Based Organizational Transformation

ISBN-13: 9780787903589 / Angielski / Twarda / 1997 / 352 str.

Christopher Sauer; Philip W. Yetton

Opis

IT solutions from the leading edge

Information technology promises much but, as many businesses are finding, it often fails to deliver. Representing the new wave of thinking about I.T., this thought-provoking collection assembles leading researchers from four continents, including Dan Robey, Robert Zmud, Claudio Ciborra and Robert Benjamin. Writing with deep knowledge of both I.T. and business, they persuasively argue for the integration of the core business unit and the I.T. function, advocate a new role for I.T. professionals, stress the importance of managing outcomes rather than process, and provide practical guidelines for turning new ideas into new management practices.

Recenzje

"An important book for those executives looking to transition their organizations into the 21st Century...especially those users and providers of information technology services. The IT–based transformation is the wave of the next millennium." ––Carl C. Williams, Vice President of Information Technology, Amoco Corporation

"Fresh approaches to some of the most vexing issues facing organizations today....A powerful argument for a new view of the role of information technology within the business organization of the future." ––Michael Vitale, Professor and Head, Dept. of Information Systems, University of Melbourne and former Vice President, Information Technology and Corporate Services, Prudential Insurance (1988–92)

"[Steps to the Future] helps us approach the impAnding third wave of major social change since farming and the industrial revolution –– namely IT&T. Not only are the difficulties and risks of failure analyzed, but ideas for new methods of organizational approach and finding new success parameters are documented to ensure that we move toward this change with enthusiasm and hope." ––Steve Burdon, Managing Director, British Telecommunications, Asia Pacific

"Executives who adopt the new ideas advanced in this book will understand why IT must be an integral part of their organization and how to act decisively to capture maximum business value from it." ––Neville J. Roach, Managing Director, Fujitsu Australia Ltd.

Endorsement from Tim Besley to come. Ask Nathalie to have it emailed to her. ––Tim Besley, Chairman, Commonwealth Bank of Australia

Spis treści

Preface.

The Authors.

1. The Right Stuff: An Introduction to New Thinking About IT Management. (Christopher Sauer, Phillp W. Yetton)

Part One: The Traditional Solutions

2. False Prophecies, Successful Practice, and Future Directions in IT Management. (Phillp W. Yetton)

3. A Professional Balancing Act: Walking the Tightrope of Strategic Alignment. (Janice M. Burn)

4. The Pathology of Strategic Alignment. (Christopher Sauer, Janice M. Burn)

Part Two: Competencies of IT–Enabled Organizational Change.

5. IT–Enabled Organizational Change: New Developments of IT Specialists. (M. Lynne Markus, Robert Benjamin)

6. At the Heart of Success: Organizationwide Management Competencies. (V. Sambamurthy, Robert W. Zmund)

Part Three: Process Change.

7. Against Obliteration: Reducing Risk in Business Process Change. (Robert D. Galliers)

8. The Real Event of Reengineering. (Jane Craig, Phillp W. Yetton)

Part Four: New Interpretations.

9. The Paradoxes of Transformation. (Daniel Robey)

10. Joint Outcomes: The Coproduction of IT and Organizational Change. (Rod Coombs)

11. Improvising in the Shapeless Organization of the Future. (Claudio U. Ciborra)

12. The Paths Ahead. (Christopher Sauer, Phillp W. Yetton)

Index.

O autorze

CHRISTOPHER SAUER and PHILIP W. YETTON are researchers and consultants affiliated with the Fujitsu Centre for Managing Information Technology in Organizations at the Australian Graduate School of Management. They live in Sydney, Australia.

Blurb

Information technology promises much but, as many businesses are finding, it often fails to deliver. Representing the new wave of thinking about IT, this thought–provoking collection assembles leading researchers from four continents, including Dan Robey, Robert Zmud, Robert Galliers, Claudio Ciborra and Robert Benjamin, among others. Writing with deep knowledge of both IT and business, they examine why many IT–based transformation efforts disappoint, and offer a variety of creative, practical solutions for managers, executives and consultant alike.