ISBN-13: 9780367578688 / Angielski / Miękka / 2020 / 454 str.
ISBN-13: 9780367578688 / Angielski / Miękka / 2020 / 454 str.
The first edition of this groundbreaking text showed that the Statistical Process Control (SPC) paradigm of W. Edwards Deming was not at all the same as the Quality Control paradigm that has dominated American manufacturing since World War II. Its philosophy of good management is rooted in a paradigm as process-oriented as physics, yet produces a f