Six SIGMA Fundamentals: A Complete Introduction to the System, Methods, and Tools

ISBN-13: 9781563272929 / Angielski / Miękka / 2003 / 368 str.

D. H. Stamatis; Dean H. Stamatis

Opis

With a focus on both manufacturing as well as non-manufacturing organizations, "Six Sigma Fundamentals" demystifies the Six Sigma methodology and provides the reader with a solid understanding of what defines a Six Sigma initiative. Each chapter fully addresses the concepts of the Six Sigma philosophy and explains the methodologies for real-world applications.

"Six Sigma Fundamentals" gives a comprehensive overview to the entire process - from understanding the significance of "customer requirements," the variation-reducing tools, the necessary roles and responsibilities of all employees throughout the organization, all the way to "Designing for Six Sigma" and "implementation strategy."

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Spis treści

Acknowledgments -- Common Abbreviations Used in Six Sigma -- Preface -- Introduction -- Chapter 1 Overview of Six Sigma -- Chapter 2 Customer Satisfaction -- Chapter 3 The DMAIC Model -- Chapter 4 Common Methodologies Used in the DMAIC Model -- Chapter 5 Design for Six Sigma -- Chapter 6 Common Methodologies and Tools Used in the DCOV Model -- Chapter 7 Roles and Responsibilities -- Chapter 8 Six Sigma Applied in Non-manufacturing -- Chapter 9 Training and Certification. -- Chapter 10 Implementing Six Sigma -- Appendices -- Appendix A: Core Competencies for Six Sigma Methodology -- Appendix B: Traditional Sigma (Abridged) Conversion Table -- Appendix C: The Process of QFD -- Appendix D: Example of Using the Quality Charts in the QFD process for Each of the Stages -- Appendix E: Using Binomial and Poisson Distributors -- Appendix F: Development Flow for an Automotive Organization Selected bibliography -- Index -- About the Author.

O autorze

Stamatis, D.H.