Retaining Expert Knowledge: What to Keep in an Age of Information Overload

ISBN-13: 9781138296367 / Angielski / Twarda / 2018 / 214 str.

Peggy Salvatore

Opis

This book explores the problem of the loss of corporate expertise. It explains how to meet the challenge of capturing hard-to-replicate knowledge, skills and attitudes from legacy employees and packaging it in a way to reach new generations of workers.

Spis treści

Part 1: The Outflow of Corporate Knowledge.  1. The Largest Generation Leaves a Gap.  2. Prioritize Your Corporate Assets.  3. Succession Planning with Your SMEs.  4. The Experts’ Discernment. Part 2: Knowledge Management in the Age of Exponential Technological Advances.  5. Collection, Storage, and Delivery Challenges for Capturing Expertise.  6. Creating a Tech Plan for Capturing Expertise.  7. The Benefits of Terrific Technology.  8. Assessing Future Learning Needs in An Age of Industrial Dislocation. Part 3: The Nature of Expertise and the Art of Managing Experts.  9. The Nature of Expertise.  10. Knowledge Capture Using Experts within the Proven ADDIE Framework.  11. Managing the 10 Types of Experts.  12. Tips, Tools, and Checklists for Wrangling Experts.  13. Experts of the Future.

O autorze

Peggy Salvatore is a business writer, author, and training consultant working with organizations to help them preserve valuable corporate assets. She has a BA in journalism from Temple University and an MBA with a concentration in strategy and economics from New York Institute of Technology.