'In advancing a formulation of patient safety that protects both patients and professionals and, at the same time, stresses the importance of the role of professional and legal regulation, Quick espouses a pragmatic solution that can be welcomed by all those involved in healthcare. His arguments are evidence-led and persuasive, while acknowledging the practical difficulties of implementing the change he advocates.' Catherine Bowden, Medical Law Review
Introduction; 1. The rise and fall of professional dominance; 2. The problem of patient safety; 3. Regulation and trust; 4. Professional regulation and patient safety; 5. Complaining and claiming; 6. The criminalisation of medical harm; 7. Coronial investigations and inquests; 8. Professional responsibility: speaking up and saying sorry; 9. Patients, carers and safety. Conclusion.