Questionnaire Design of Self-Administered Paper and Online Surveys

ISBN-13: 9783838363288 / Angielski / Miękka / 2010 / 120 str.

Daily Lehtmets

Opis

Survey research in different fields is a valuable input to management decision making. However, research is not an infallible tool that will always guarantee right decisions. But neither should it be replaced by decision making based solely on managers personal feelings. In this book the advantages and shortcomings of mail and online survey are discussed. The emphasis is on these quantitative methods because they behold many similarities from the perspective of respondents, the most important of which is the lack of interviewer presence. Therefore, they present a great challenge to researchers because the questionnaire design can influence the whole outcome of the survey. The author demonstrates that it is possible to lessen measurement and non-response errors with effective questionnaire design of self-administered surveys. The main principles on how to ask questions, what are the criteria for and how to construct a respondent-friendly questionnaire, and how to pretest the questionnaire are specified. The analysis and examples presented are useful for all types of managers, specialists and researchers who are involved in decision-making processes.

O autorze

Daily Lehtmets has extensive experience in leading sales and marketing teams in telemarketing industry in the Baltic States. Currently she is employed as the Head of Customer Center by the main water utility company in Tallinn, Estonia. Daily received MBA degree from the Estonian Business School in 2002, specializing in marketing research.