Quantifying Quality of Service through SERVQUAL in GAM

ISBN-13: 9783659706769 / Angielski / Miękka / 2016 / 52 str.

Luis Padres; Nikola Zivlak

Opis

This book aims to provide all those service industries the option to quantify the quality of their service. Feedback in any service industry is critical for success and improvement. Acknowledging major areas of opportunity is crucial for a business to succeed. I do hope this research, analysis, and results can bring benefits to businesses around the world. In the end, great service always leads to achievement.

O autorze

The author was born in Tucson AZ in 1988 and grew up in Hermosillo, Mexico until he was 15. He graduated from high school in Arizona in 2007 and began his college career in BIT. Half way through, the author decided to study abroad in China and transferred there. In 2013 he wrote this book and realized that hard work does pay off.