ISBN-13: 9783790812619 / Angielski / Miękka / 2000 / 349 str.
ISBN-13: 9783790812619 / Angielski / Miękka / 2000 / 349 str.
This is a report of research examining how quality management is implemented in small and medium sized enterprises (SMEs) in Europe. This volume reports on a survey of the consequences of implementation of quality management on the qualification needs of employees.