Quality Management Practices in Msme Sectors

ISBN-13: 9789811595141 / Angielski / Miękka / 2021 / 222 str.

Rajiv Kumar Sharma

Opis

The book explains the importance of and investigates the quality management aspects in micro, small and medium enterprises (MSME) sectors. It emphasizes on the need of quality management practice and explores the applicability of various quality tools in MSMEs and stages in company where quality management practices are applied. Various topics covered in this book include control charts, Pareto charts, customer relationship management, failure mode effect analysis, QMS implementation stages, competitiveness, and benefits of QM practices. This book will be useful for the researchers and industry professionals from the areas of mechanical engineering, industrial engineering, and manufacturing.

Spis treści

Chapter 1: Quality Management and MSMEs

Introduction  

MSMEs Classification

Importance of quality in business

Evolution of quality management 

 Statistics for Quality Management

 Data Collection

 Measurement Scales

 Measures of Central Tendency

Summary of Literature studies

Concluding remarks

Chapter 2: Quality Management: Tools and Standards 

Introduction 

Quality Management Tools

Cause and Effect/fishbone/Ishikawa Diagram

Construction steps 

      Check Sheet

               Check sheet procedure

               Advantage of using Check sheet

        Control Charts

               Common types of control charts

               Guideline to draw Control chart

       Process Flow chart

                Guideline to draw Flow chart

                Advantage of using Flowcharts

       Histogram

                Step to construct Histogram

               Advantage of using Histogram

       Pareto Chart

             Guideline to construct Pareto chart

             Advantage of Pareto chart

       Scatter Plot

                Step to construct scatter plot

        Customer Relationship Management (CRM)

                 CRM software

          Enterprise Resource Planning (ERP)

          Kaizen

          Failure Mode Effect Analysis (FMEA)

                     Step wise step procedure for FMEA

                      Advantage of FMEA

           Kanban

           Poka-Yoke

           Quality Function Development (QFD)

           Supply Chain Management (SCM)

           Six Sigma

          5 S and House Keeping

Quality System Standards 

ISO 9000 and other Derivatives

Action Plan for implementing ISO 9001: 2008 Standards

Concluding remarks

Chapter 3: QUALITY MANAGEMENT IN MSME SECTORS 

Introduction

Problem Definition 

      Study Objectives

      Research Methodology

      Sample Size Determination

Design of Pilot Instrument 

General Information

Information on need of Quality Management Practices and Quality Standard Certification

Information on Quality Management Practices

Information on Competitiveness

Information on Benefits After Implementing Quality Management Practices

Critical Success Factors Which may Help MSMES In Adoption of Quality Management Practices

       Pre-testing of instrument

       Respondents and their profile 

Concluding remarks

 

Chapter 4: NEED OF QUALITY MANAGEMENT PRACTICES

Introduction

Data collection

Data analysis

Response Profile

Need Of Quality Management Practices

Concluding remarks

 

Chapter 5: QMS IMPLEMENTATION STAGES

Introduction

 Sector of operation

 Year wise adoption of quality practices

Stage in company where QM practices applied

 Nature of quality management tools being applied

Concluding remarks

Chapter 6: INFORMATION ON COMPETITIVENESS

Factor conditions

Demand conditions

Related and supported industries

Firm structure, strategy and rivalry

Government and culture

Concluding remarks

Chapter 7: INFORMATION ON BENEFITS AFTER  IMPLEMENTATION OF QM  PRACTICES

Introduction

Benefits of QM implementation 

Concluding remarks

Chapter 8: CRITICAL SUCCESS FACTORS IN ADOPTION OF  QM PRACTICES

 Strategic factors

Tactical factors

Operational factors

Concluding remarks

Chapter 9: COMPARATIVE ANALYSIS OF COMPETITIVE POSITIONING AMONG MSME SECTORS 

Introduction

Pharmaceutical sector

Electronics Sector

Automobile sector

Food sector

Textile sector

Concluding remarks

O autorze

Dr. Rajiv Kumar Sharma is presently working as Associate Professor and has also served as Head of Department of Mechanical Engineering NIT Hamirpur (H.P). He obtained his B.Tech (Hons) from SLIET Longowal (CFTI), Punjab , M.Tech (Hons) in Industrial and Production Engineering with Gold Medal from  Thapar University Patiala and  doctoral degree (Ph.D) from Indian Institute of Technology; IIT Roorkee-247667. 

Till so far he has guided 05 PhD theses, 25 M.Tech Thesis and more than 50 U.G projects in various areas of engineering. He has research and teaching experience of more than 15 years and about 100 publications in International journals of repute. He is also on Editorial Board of many reputed Journals such as International Journal of Quality and Reliability Management, TQM Journal , Emerald Publishers; International Journal of Strategic Business Alliance, Inderscience Publishers, Advances in Production Engineering & Management, Production Engineering Institute (PEI), University of Maribor, Maribor, Slovenia European Union (EU). He has completed sponsored project from UGC and DST. His research interests include Supply chain and Logistics, Flexible manufacturing systems, statistical quality control, system reliability and maintenance, quality engineering, six sigma, lean manufacturing and Industry 4.0.