ISBN-13: 9781453854723 / Angielski / Miękka / 2010 / 386 str.
Quality is not an accident. It requires money, time and other resources to put into place. It is a system that will, one day in the future, allow you to harvest a premium crop that will bring the customers to you. When the economy is good, anyone can manage a business and have a favorable chance of earning a profit. The talented leaders stand out when the economy is bad and profits are hard to find. It is the foresight and a keen ability to believe in quality in the midst of company layoffs and downsizing that counts. A successful QMS requires the belief in the system and the knowledge that quality can and does contribute greatly to the company bottom line. Quality Management Integration: Quality In Modern Business explains topics such as risk management, quality processes, measures / metrics, team building, quality control, audits and results of implementing a Quality Management System that will enable a business to consistently meet the customer's expectations. It is a must for any Quality Manager or Business Leader.