Quality Management

ISBN-13: 9786206176244 / Angielski / Miękka / 144 str.

László Berényi

Opis

The impact of quality management was determinative in the 20th century. The process orientation and the system approach to organizing companies offered keys to improving customer satisfaction. Quality management is a highly adaptive, continually renewing field. New management tools are required in the increasingly agile business and social environment age. The literature and practice have several competing models, methods, and tools. However, the main concept behind them is common. This monograph aims to contribute to a better understanding of the quality management body of knowledge through a comprehensive approach to quality and quality management. The historical and system-oriented approach offers the opportunity for implementing or developing quality management solutions.

O autorze

Associate professor at University of Miskolc, Hungary. He also works for the University of Public Service, Budapest, and is a visiting professor at the Babes-Bolyai University, Cluj Napoca. PhD in Business and Organizational Sciences, MSc in Business Economics, BSc in Environmental Engineering. His research interest is developing custom methods.