Quality Beyond Borders: Dantotsu or How to Achieve Best in Business

ISBN-13: 9781138565104 / Angielski / Miękka / 2019 / 336 str.

David Hutchins

Opis

This book explores the cultural basis for the divergence between West and East before concentrating on the quality related responsibilities of each of the most common organisational roles to be found in industry. It is a valuable resource for business practitioners, students and academics alike.

Spis treści

Acknowledgements, About the Author, Introduction, Tips on the use of this book, Preface – the Japanese Quality Revolution, Chapter 1 What is Quality? Chapter 2 The Role of People in Quality, Chapter 3 The Role of Monitoring and Measuring in Making Quality Decisions, Chapter 4 Business Performance Improvement, Chapter 5 Quality Management Systems, Chapter 6 Quality-related Legislation and Regulation, Chapter 7 New Product Development, Chapter 8 Supply Chain Management, Chapter 9 Where do we go from here? Appendix 1: An account of the quality-related post-war history in Japan, Bibliography, Index

O autorze

David Hutchins has a master’s degree in Quality and Reliability from Birmingham University, UK. He is a Chartered Mechanical and Electrical Engineer, Chartered Quality Professional, Fellow of the Chartered Quality Institute (CQI), a John Loxham lecturer and author of several books and many articles.