Principles of Management for the Hospitality Industry

ISBN-13: 9781856177993 / Angielski / Miękka / 2009 / 406 str.

Dana Tesone

Opis

It is vital for hospitality management students to understand key management concepts as part of the complex and intimate nature of the services industry. Principles of Management for the Hospitality Industry is designed specifically for hospitality students who need to be able to use management tools and techniques to become successful hospitality managers. By placing you at the heart of an imaginary workplace this book offers the opportunity to work through all of the items of discussion for each topic. The chapter begins with a scenario to prompt an exploration of a given topic, and concludes with the outcome of this scenario to reinforce the lessons learnt throughout the chapter. Highly practical in approach, this is an up-to-date and skilful integration of all core areas of management. It is packed with tools and techniques to aid learning and understanding, enabling you to:

• improve your professional management vocabulary with definitions in each chapter, and a complete glossary of terms
• visualize key concepts with over one hundred explanatory diagrams
• gain confidence by testing your understanding on the accompanying website
• practical applications of theory are illustrated in international case studies throughout the book
• discussion questions prompt an exploration of key concepts.

This title also has a companion website for lecturers which includes an Instructors' manual, PowerPoint slides and quizzes to aid teaching and learning.

Spis treści

Part 1: Management Knowledge  1. Managing Hospitality Enterprises  2. Management Practice, Evolution and Ethics  3. Strategic Planning, Problem Solving, and Decisions  4. Systems, Development and Structures  Part 2: Management Functions  5. Operations Management; Operations Structure and Systems  6. Managing Human Resources  7. Managing Technology and Marketing Systems  8. Accounting and Finance Management  9. Part 3: Strategic Applications  10. Tactical Productivity Strategies  11. Tactical Growth Strategies  12. Tactical Turnaround Strategies  Part 4: Leadership Applications  13. Leadership Awareness  14. Leadership Practice  15. Organizational Behavior & Leadership Development

O autorze

D. V. Tesone, Phd, is Assistant Professor of Hospitality at the Rosen School of Hospitality Management at the University of Central Florida. He is the author of several textbooks as well as articles that have been published in the Journal of Hospitality and Tourism Education and the Journal of Applied Hospitality Management.