Termin realizacji zamówienia: ok. 22 dni roboczych Bez gwarancji dostawy przed świętami
Darmowa dostawa!
Shows students and managers what they need to understand about Total Quality Management (TQM). Part of a series of pictorial guides, this work enables students and managers to grasp the basic concepts of TQM.
'... excellent drawings providing easy to understand visual explanations and anecdotes.' Professional Manager
'... a worthwhile read for anyone who seriously wants to improve the quality of their service. It might even convert a few sceptics.' Tim Cornick
'If you are looking for a short but comprehensive introduction to Total Quality Management, then this may be the book for you.' British Journal of Administrative Management, July/August 1997
Quality Chains; Processes; The Model; Commitment and Culture; Communication; Systems; Tools; Teamwork; Implementation.
