Personal Conflict Management: Theory and Practice

ISBN-13: 9781138210981 / Angielski / Twarda / 2017 / 344 str.

Suzanne McCorkle; Melanie Reese

Opis

Personal Conflict Management, 2^nd edition details the common causes of conflict, summarizes the theories that explain why conflict happens, presents strategies for managing conflict, and invites consideration of the risks of leaving conflict unsettled. The book balances information about conflict with specific skills and tools to transform these difficult encounters, and explores how gender, race, culture, generation, power, emotional intelligence, and trust affect how individuals perceive conflict and choose conflict tactics. Detailed attention is given to the role of listening and both competitive and cooperative negotiation tactics. Separate chapters explain how to deal with bullies and conflict via social media. The book caps off its exploration of interpersonal conflict with chapters that: Provide tools to analyze one's conflicts and better choose strategic responses; Examine the role of anger and apology during conflict; Explore mediation technique; and Evaluate how conflict occurs in different situations such as family, intimacy, work, and social media.