People Operations: Automate HR, Design a Great Employee Experience, and Unleash Your Workforce

ISBN-13: 9781119785231 / Angielski / Twarda / 2021 / 272 str.

Kevin Marasco

Recenzje

"People Operations is the go-to-handbook for replacing conventional HR with People Ops (POPS). POPs is a powerful way to build a team and fuel your business. Using helpful frameworks like the POPs Maturity Model, you can accurately identify your organization's stage of development and create a vision for a future where, at maturity, people and culture become a true competitive advantage.New to POPs? Expect to reach for this book often. Experienced POPs professional? You'll find the frameworks accessible for helping others understand the goal of POPs, and you'll be left with some gems to consider like high-performance reasons your team works and how to tap into them."--Amy Dalebout, VP People & Culture, MotoRefi"Adapt or die. It really is as simple as that, and yet no one has time for all of that adapting. Keeping up with the Kardashians of business is incredibly hard when you're a small business, yet small biz is the engine behind incredible economies. Here's a book written by a company that gets it; written by small business for small business. Often business books can be drier than toast, but this book is great for new and established businesses to reset your priorities and get solid footing in an ever-shifting landscape of the operations of being, and employing, people."--Sarah Shepard, COO, StringCan Interactive"I've always been fascinated by brain science-- the intersection of psychology, philosophy, AI, and neuroscience--offering exciting insights into what's possible. People Operations taps into the potential of the small business workforce at the intersection of motivation, collective purpose, and technology, opening new advantages for the massively shifting world of work."--Jeff Stibel, entrepreneur and author, Breakpoint and Wired for Thought"Business leaders know that their only true competitive differentiator is their people. Knowing how to transform from traditional HR practices to an employee experience set of approaches means disrupting status quos without adversely impacting business outcomes. People Operations explains why the shift is important and provides the practical insights and tools that small business leaders can use to transform how their people experience work without risking business results."--Patti Fletcher, CMO, Workhuman"One of the biggest challenges for business owners today is attracting and retaining employees. People Operations will help you create a great employee experience, which will help you keep your staff and grow your business."--Rieva Lesonsky, CEO, President & Founder at GrowBiz Media/Small Business Daily

Spis treści

Preface: Leveling the Playing Field for the "Other 99 Percent"Part I: The Rise of People OperationsChapter 1: The Great Pivot: The New Work Order!Chapter 2: So Long, HRChapter 3: The Rise of People OpsChapter 4: People Ops in ActionPart II: Automate HR: Kill PaperworkChapter 5: Make the Stuff You Have to Do Easy (Go Digital)Chapter 6: Step 1: Create Digital Employee RecordsChapter 7: Step 2: Automate Hiring and OnboardingChapter 8: Step 3: Automate Time and PayChapter 9: Step 4: Automate Health Insurance BenefitsPart III: Build an Incredible Employee ExperienceChapter 10: The Bones of a Successful People OperationChapter 11: Employee MotivationChapter 12: Fair PayChapter 13: Rethink CommunicationsPart IV: Unleash Your WorkforceChapter 14: Performance AlignmentChapter 15: Closing the Engagement GapChapter 16: Creating a Diverse, Equitable, and Inclusive WorkplaceChapter 17: Making Remote Work WorkPart V: The Future of People OperationsChapter 18: The Rise of the CPO: Building a Modern People Ops TeamChapter 19: Measuring People OpsChapter 20: POPS TechnologyChapter 21: Turning POPS into a Competitive AdvantageAppendix: Digital Tools and ResourcesGlossaryReferencesAcknowledgmentsAbout the AuthorsIndex

O autorze

JAY FULCHER is Chief Executive Officer of Zenefits, an organization that offers people and payroll services to over 11,000 small- and medium-sized businesses. He has over 25 years of experience in technology leadership. He is a sought-after business advisor and speaker.KEVIN MARASCO is Chief Marketing Officer at Zenefits, where he taps over 20 years of expertise at the crossroads of technology and the future of work. He is a sought-after industry thought leader, advisor, and speaker.TRACY COTE is People Operations Advisor at Zenefits. Her expertise as a people leader has garnered Best Place to Work accolades and built healthy teams across numerous growing businesses. She has also contributed to the practice as a professor of HR at San Francisco State University.