Out of the Present Crisis: Rediscovering Improvement in the New Economy

ISBN-13: 9781466504424 / Angielski / Twarda / 2012 / 301 str.

Terence T. Burton

Opis

Today, organizations have achieved an overall failure rate above 80 percent with Lean, Six Sigma, Lean Six Sigma, and continuous improvement in general. This is certainly not due to a shortage of books, consultants, and other online resources about the methodologies and tools, or the success stories of Toyota and others. However, it is due to a shortage of knowledge and practice about the most critical success factors of improvement: leadership, sustaining infrastructure, behavioral and cultural transformation, and now emerging technology. These factors produce 90 percent of the success with continuous and sustainable improvement; the methodologies and tools represent an irrelevant 10 percent. For decades, most organizations have focused on this quick and easy, irrelevant 10 percent through an endless series of fad, in-vogue improvement programs as they attempt to mimic the best-in-class practices of the most successful organizations.

Out of the Present Crisis: Rediscovering Improvement in the New Economy is the contemporary version of Deming's famous 1982 book, "Out of the Crisis." The author builds a solid case for organizations to aggressively pursue the next generation of systematic and sustainable improvement through a combined strategy of Deming's back-to-basics, innovation and breakthrough thinking, integration of emerging and enabling technology, and adaptive improvement across diverse environments and industries. The book's practical, pragmatic style is backed up by many real world examples and personal experiences.

If you're looking for another book about Lean or Six Sigma "tools" this is not it. But it is a book about how to achieve lasting success by making improvement the cultural standard of excellence and living code of conduct in organizations. This popular book provides executives with an up-to-date and proven reference guide for rediscovering successful systematic and sustainable improvement in today's economy. The author demonstrates the importance of viewing improvement as a continuous manageable "process" and covers the most critical success factors of leadership, sustaining infrastructure, behavioral and cultural transformation, and emerging technology in a practical, no-nonsense, "how-to-do" style. The book provides specific guidance for all industries including public and private corporations, hospitals, financial services, airlines, municipalities, and federal, state, and local governments.

Spis treści

The Seeds of Continuous Improvement Introduction Continuous Improvement: A Brief History for the Uninitiated My Early Lessons in Continuous Improvement Grandpa Harrington’s Farm Off to the University Benny, the Shop Steward The Latest Wave of Improvement Improvement Excellence™: The New Model of Improvement Reinventing Deming’s Fourteen Points Infrastructure: The Foundation of Continuous Improvement Behavioral Alignment: The Bedrock beneath the Foundation Summary Points Bibliography Infrastructure Overview: Accelerating Continuous Improvement Introduction A Quick Lesson on the Basic Essentials The Improvement Bathtub Curve The Relationship between Diminishing Value and Waste Payoffs through Layoffs Are Not Improvement The Next Generation of Improvement The Philosophy of Improvement Excellence™ The Improvement Excellence™ Framework "DMAIC" the Common Language of Improvement Implementation Infrastructure Building the Sustaining Improvement Infrastructure Infrastructure Element: Strategic Leadership and Vision Infrastructure Element: Deployment Planning Infrastructure Element: ExecutionScalable Lean Six Sigma™ Continuous Improvement: No Longer a Fad or Option Bibliography Leadership: Building A High-Performance CultureIntroductionLeadership Transformation in the New EconomyHistory Lesson: Is Leadership the Real Problem? A Root Cause Analysis on Leadership Breaking Out of the Leadership QuagmireThe Most Important Choice: Behavioral Alignment Behavioral Alignment Begins in the Executive Suite So, How Do We Align Organizational Behaviors?Best Practice Leadership Behaviors Vision Knowledge Passion Discipline ConscienceExcellence Is a Journey Begin the Journey Right It Is Time to Go DowntownBibliography Setting a Renewed Course of ImprovementIntroductionThe Philosophy of Improvement Innovation Requires Enlightened Leadership Maslow Upside DownBusiness Diagnostic: The Fact-Based FoundationExecutive Education and DevelopmentImprovement Strategy and VisionThe Formal Leadership Implementation InfrastructurePolicy Deployment: Prioritizing and Cascading Target OpportunitiesContinuous Improvement Rediscovered and Under WayBibliography Deployment Planning for Rapid and Sustainable ResultsIntroductionThe Consequences of Poor Deployment PlanningDeveloping the Deployment PlanHow to Develop the Deployment Plan The Macrocharter Project Selection Project/Resource Alignment Team Assignment Project Charter Microcharters More Than a PlanCustomized Education and Talent Development How to Tailor Education to Business Improvement RequirementsCommunication and Stakeholder Engagement Developing an Effective Communications StrategyGetting Off to an Unstoppable Start Basic Change Management Essentials The Power of Power HitsBibliography Execution and SustainabilityIntroductionThawing Out the FreezeLaunching with the Best in Mind The Components of Talent ManagementLeveraged Mentoring Proven Continuous Improvement Expertise Business Process Experience Knowledge of Best Practices Multi-Industry Executive Experience Integration of Enabling Technology"DMAIC" the Process of Continuous Improvement The Continuous Process of Financial ValidationAccelerate Individual Project Paths Integration of Improvement Methodologies Appreciate the Simple Stuff: Checklists, Templates, Visuals, Flags, and PaeansComplete the C in ControlConcurrent Continuous Improvement Improving How We ImproveTranslate the Systematic Process into Breakthrough ResultsBibliography Transforming Culture through InternalizationIntroductionThe Cultural Checkup The Broken Moral CompassThe Dynamics of Culture Change Velocity of Improvement Magnitude of Improvement Sustainability and Adaptability of Improvement Process Critical Mass AcceptanceWhat Is Internalization? Projection Introjection Identification Incorporation Socialization: The Operating System of InternalizationMeasuring the Success of Continuous Improvement Strategic Leadership and Vision Metrics Deployment Planning Metrics Execution MetricsGreat Cultures Attract SuccessBibliography The Role of Technology in Strategic ImprovementIntroductionThe Changing Role of CIOsThe Emergence of Transactional Enterprises Technology Is Not Stopping for ComplacencyAvoiding Technology EntrapmentTechnology Enables Rapid Deployment, Rapid Results Scrubbing And Removing the Black-and-White SpacesThe Fusion of Technology and ImprovementTechnology: The Superaccelerator to Cloud ImprovementBibliography The Multimillion-Dollar List of Improvement Opportunities in Manufacturing, Distribution, and Service CorporationsIntroductionStrategic Management Strategic Planning Process Acquisition and Integration Global Outsourcing StrategyNew Product Development Concept Development New Product and Services Development Process Software Development Process Global CommercializationGlobal Supply Chain Management Sales and Operations Planning (Single-Plan Concept Sales, Operations, Finance) Global Planning, Logistics, and Control Supplier Development and ManagementQuality, Compliance, and Regulatory Management Quality Management Systems Warranty and ReturnsSales and Marketing Innovation and Market Research Request for Quotations Product Management and Rationalization The Selling Process Advertising and Promotion Effectiveness Customer ServiceFinancial Management Financial Close ProcessExcess and Obsolete Inventory Invoicing and CollectionsReal Estate and Facilities Management Global Space Management Strategic Utilities, Reclamation, and Waste ManagementHuman Resource Management Talent Acquisition and Management Process Benefits Package Value AnalysisInformation Technology Enterprise Architecture Process Improvement IT Value Analysis Balanced Performance Management SystemsSummaryBibliography Strategic Improvement in HospitalsIntroductionThe Starving Beast Postponing the ObviousReinventing Hospitals with Lean Six Sigma Enlightening Hospital Leadership Reckoning Improves the Journey Thinking Process, Not SilosThe Value Proposition of Lean Six Sigma Defining and Quantifying the Entitled BenefitsIs a 10X, 50X, or 100X Annualized ROI Compelling Enough?A Lean Six Sigma Implementation Plan for HospitalsImprovement Is Preventive Medicine, Not Life SupportBibliography Strategic Improvement in GovernmentIntroductionWaste Is Everywhere and Growing ExponentiallyThe Entrenched Roots of Inefficiency The Obsolete Government Model Lawyer-Up Leadership Talent NeutralizationThe Economic Meltdown: A Root Cause Analysis Background Analyzing Root Causes of Failure Would Improvement Have Saved the Day? Lessons LearnedUrgent Need: The Industrialization of Government The Most Important Action: Voting Out Waste A Complete Leadership Overhaul The Government Turnaround Plan Stage 1: Basic Leadership Containment and Controls Stage 2: Immediate Analysis and Corrective Actions Stage 3: Formal Improvement (Lean Six Sigma, Outsourcing, Enabling Technology, etc.) Stage 4: Keeping Government Healthy and TrustworthyThe Call to ActionBibliography Epilogue Index