Organizational Assessment and Improvement in the Public Sector Workbook

ISBN-13: 9781138475281 / Angielski / Twarda / 2017

Kathleen M. Immordino

Opis

Public agencies at the federal, state, and local levels are realizing just how important it is to assess and improve their current performance and to convey information on their achievements and opportunities to staff, leaders, and decision makers as well as externally to constituents

Spis treści

Understanding Organizational Assessment. Determining Readiness for Assessment. Planning the Assessment. Engaging employees in the assessment process. Conducting the Assessment. Linking assessment and improvement. Appendix A: Understanding the Public Sector Assessment and Improvement (PSAI) Model. Appendix B:The Public Sector Assessment and Improvement Model: Short Form/Pilot Assessment. Appendix C:Exercises/Sample Training Program. Appendix D:Tools for Organizational Change Eforts. Bibliography.

O autorze

Kathleen M. Immordino