Modernizing Processes in Public Administrations: Process Management in the Age of E-Government and New Public Management

ISBN-13: 9783642213557 / Angielski / Twarda / 2012 / 336 str.

J. Rg Becker; Lars Algermissen; Thorsten Falk

Opis

This book describes a new process modelling approach for the public sector called the PICTURE method, which takes into account the specific characteristics of public administrations. It includes a step-by-step procedural model for applying the method.

Spis treści

1 Process-Oriented Administration Modernisation. - 2 Process Modelling as an Instrument of Administration Modernisation. - 3 Process Modelling with the PICTURE Method. - 4 Guideline for Using the PICTURE Method. - 5 Application Areas for PICTURE. – Bibliography. – Index. - Authors.

Blurb

In this monograph, a new process modelling approach for the public sector is described: the PICTURE method. The approach takes into account the specific characteristics of public administrations. Hence serveral advantages are derived: increased modelling speed, improved user acceptance and enhanced analysis capabilities.