Maximizing Value with Automation and Digital Transformation: A Realist's Guide

ISBN-13: 9783031465680 / Angielski

Leslie P. Willcocks; John Hindle; Matt Stanton

Spis treści

About The Authors

About The KCP Research Base 

Figures 

Introduction and Acknowledgements

Chapter 1 – Where Are We Now? Where Are We Heading? 

                    From RPA To Digital Transformation 

Section 1 – Robotic Process Automation 

Chapter 2 – A Strategic Approach to Robotic Process Automation 

Chapter 3 – Robotic Process Automation: Just Add Imagination 

Chapter 4 – RPA in Financial Services

Chapter 5 – Managing Agility at Scale

Chapter 6 – Managing Complexity 

Chapter 7 – Achieving Combinatorial Innovation 

Section 2 – Intelligent Automation and AI 

Chapter 8 – Intelligent Automation/AI: The Value Potential

Chapter 9 – Intelligent Automation in Banking

Chapter 10 – Challenges and Customer Experience in Utilities

Chapter 11 – Risk and Intelligent Automation in Insurance

Chapter 12 – The Knowledge Switch in Telecommunications 

Chapter 13 – Healthcare: Crisis Dividend? 

Chapter 14 – AI: Ethical and Social Responsibility Challenges

Section 3 – Digital Transformation 

Chapter 15 – Managing the Digital Catch 22

Chapter 16 – On the Yellow Brick Road: The Technologies That Pave the Way

Chapter 17 – The Blind Spot

Chapter 18 – Core Capabilities for Digital Transformation

Chapter 19 – How to Catch Up on Digital Transformation

Chapter 20 – Digital Platform as Foundation 

Chapter 21 – The Heart of The Matter: Effective Change Management 

Chapter 22 – A Case in Point: DBS Bank

Index

O autorze

Leslie Willcocks is Emeritus Professor at LSE and the Research Director of Knowledge Capital Partners. He is Co-author of 73 books and has published over 230 refereed papers in journals such as Harvard Business Review, Sloan Management Review, California Management Review, MIS Quarterly, MISQ Executive and Journal of Management Studies. His work also appears in major media outlets such as Forbes magazine and HBR online. In 2023, he was in the world’s top three most cited researchers in his field. He has delivered company executive programmes worldwide, is Regular Keynote Speaker at international practitioner and academic conferences, and for 25 years has been retained as Adviser and Expert Witness by major corporations and government institutions.

 

John Hindle is Managing Partner of Knowledge Capital Partners. He has an extensive international business background as Senior Marketing Executive and Adviser to companies in the US and Europe. He is Vice Chair of the IEEE P2755 Intelligent Process Automation Working Group, a multilateral standards initiative for the growing Intelligent Process Automation industry. He holds a doctoral degree from Vanderbilt University and has held Adjunct Professorships in Human and Organisational Development with Vanderbilt, and International Marketing with New York University in London. He is past Trustee of Vanderbilt University. John has published many papers on outsourcing, reengineering, and automation and is Co-author of Becoming Strategic with Robotic Automation (SB Publishing, 2019).

 

Matt Stanton is a marketing professional with over 20 years’ experience across fast moving consumer goods (FMCG), pharmaceutical and biotechnology sectors. His professional experience spans global marketing roles, providing marketing consultancy services for leading international organisations, along with business start-ups in FMCG, pharmaceutical and biotechnology space. His expertise covers conceptualising marketing strategy, helping organisations find innovative customer revenue streams and growth opportunities and ‘stress-testing’ business models based on assessment of internal capabilities and external competitive environment using wargaming methodology. He holds an International MBA from NIMBAS, Graduate School of Management, Utrecht, Netherlands. He is Partner of Knowledge Capital Partners.

 

John Smith is Knowledge Capital Partners’ communications specialist. He is Advisor and Writer with exceptional experience of working with business leaders on communications critical to the outcome of major changes designed to increase the growth, sustainability and value of their organisations. He offers great insight into the challenges facing organisations that must enable employees, customers, investors, and the wider community to trust and support their aims. He has led the process of defining the messages and managing communications channels to stakeholders on enterprise-wide transformations, acquisitions, post-merger integration, and the deployment of game-changing technologies. He has worked in this role as an independent consultant with both corporate and public services clients, with emerging and mature businesses, across most major markets, internationally.