Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work

ISBN-13: 9780470559901 / Angielski / Twarda / 2010 / 208 str.

Frank Leistner

Opis

Get your organization's expertise out of its silos and make it flow-with lessons from over a decade of experience Looking at knowledge management in a holistic way, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work puts the proper emphasis on non-technical issues. As knowledge is deeply connected to humans, the author moves away from the often overused and therefore burned-out term "knowledge management" to the better-suited term "knowledge flow management."

• Provides lessons learned and case studies from real experience
• Discusses key knowledge flow components, success factors and traps, and where to start

Covering topics such as the power of scaling, internal marketing, measuring success, cultural aspects of sharing, and the role of Web2.0, Mastering Organizational Knowledge Flow: How to Make Knowledge Sharing Work allows you to stay up-to-date with today's knowledge flow management, and implement best practices to position your organization to take advantage of all of its assets.

Spis treści

Foreword: The Generations of Knowledge Management.

Preface.

Acknowledgments.

Chapter 1 The Human Touch.

Why This Book?

Terminology and Definitions.

Taking a Holistic View.

Getting into the Flow.

Case Study: ToolPool.

Chapter 2 Getting Started.

Project versus Initiative.

Team Structures.

Strategy and Assessment.

Big Bang or Small.

Chapter 3 Roles.

Who Should Introduce and Drive Knowledge Flow Management?

Who Should Worry about Knowledge Flow Management?

Knowledge Intermediaries.

Chapter 4 Basic Requirements for Successful Knowledge Flow Management.

Passionate Initiative Support.

Culture.

Trust.

Executive Support.

Multiple Drivers.

Chapter 5 Driving for Success.

Internal Marketing: The Myth of Build It and They Will Come.

The Pulse.

Keep It Simple.

Go Global: The Power of Scaling.

Motivation.

What If Your Knowledge Takes a Walk?

Chapter 6 Barriers.

Barriers Hindering the Flow.

Knowledge Is Power: How Long?

Sharing Knowledge Takes Effort.

I Need Two More Weeks.

Less Can Be More.

Legal Limitations.

Chapter 7 The Technology Trap.

Asset or Pointer.

Tools: Not Only Technology.

CoPs.

Skills Management.

Knowledge Bases .

Portals.

Open Space Technology.

Search.

Stories.

Knowledge Transfer Sessions.

Chapter 8 Measure and Analyze.

Measure to Get What You Want.

Measuring Quality.

Analyze Your Initiative.

Feed It Back.

Chapter 9 Knowledge Flow Management: The Next Generation.

The Role of Web 2.0++.

Social Media Internally.

What about 2020?

Special Roles and Jobs.

Stone Age: Creativity Leap through Communities.

Technical Infrastructures.

Chapter 10 Final Thoughts.

Appendix A: Key Success Factors.

Appendix B: Additional Resources.

About the Author.

Index.

O autorze

Frank Leistner, Chief Knowledge Officer at SAS Institute, is responsible for driving internal knowledge management within SAS via worldwide initiatives. Before coming to SAS, he worked for Siemens–Nixdorf in a United States Germany liaison role. He has been driving worldwide knowledge management initiatives within SAS since 1997 and has been a participant of the Harvard Graduate School of Education Learning Innovations Laboratory roundtable since 2003.

Blurb

Praise for Mastering Organizational Knowledge Flow

How to Make Knowledge Sharing Work

"Frank Leistner knows that the widespread circulation of knowledge among people is the only important aspect of knowledge management. This book is particularly useful for anyone faced with facilitating flows of complex technical knowledge in a global organization. Leistner writes about these topics not in the abstract, but as a very effective practitioner."
Thomas H. Davenport, President′s Distinguished Professor of IT and Management, Babson College

"The approach and insight demonstrated by Frank takes one beyond the overused humdrum technology approaches often associated with knowledge publications. Frank has focused on a practical, human–centered journey that elegantly addresses real–life, day–to–day business requirements in a savvy and holistic manner."
Frederick Vail, Head, Intellectual Capital Development, E&P, Saudi Aramco

"Mastering Organizational Knowledge Flow is one of the few books I know about knowledge management really worth reading. In an economy increasingly based on knowledge and people, no responsible executive can afford to ignore it."
Beat Knechtli, Chief Knowledge Officer, PricewaterhouseCoopers, Zurich, Switzerland

"Frank Leistner provides a very savvy guide to the perplexities and possibilities of knowledge flow. He explains practically what he and his colleagues at SAS have learned about sharing, applying, and generating dynamic knowledge. His rich experiences create a map for the rest of us to the creation of significant value for our organizations."
T.J. Elliott, Chief Learning Officer, Vice President, Strategic Workforce Solutions, ETS

Get your company′s know in the flow!

Draw from knowledge–management expert Frank Leistner′s breadth of experience and cases to find out what works, and what really doesn′t work, in the business world. Take a look inside and you′ll find:

• Practical tips and techniques on initiatives with proven success rates

• Case studies and lessons learned that you can put right to work

• Key knowledge–flow components, success factors, and traps