Managing Facilities

ISBN-13: 9780750631358 / Angielski / Twarda / 1997 / 276 str.

Christine Jones; Valerie Jowett; Jones

Opis

Presents an introduction to the concepts, development and application of managing facilities in hotels. This book considers premises and services operations management through the application of generic management techniques.

Spis treści

The concept and scope of facilities management; The strategic planning role; The physical assets; The provision and specification of facilities services; Designing the facilities services operation delivery system; Investing in staff; Monitoring and controlling service provision; Gaining competitive advantage; Index.

O autorze

Christine Jones, Valerie Jowett