Management Ideas

ISBN-13: 9780750634502 / Angielski / Miękka / 1997 / 224 str.

Sultan Kermally; Sultan Kermally

Opis

A guide to the dominant theories influencing management practice in the late 20th century. It explains how some organizations have taken these ideas on board and incorporated them in their strategies in order to survive in intensively competitive climate. It looks at: Total quality management; Benchmarking; Customer service; and others.

Recenzje

The book explains how successful businesses, operating in competitive
markets, respond to that environment by improving product, process and
people (total quality management).
There are well chosen case studies from Rank Xerox, ICL, Ford, Royal Mail
and Thompson Travel.
Professional Manager.

Spis treści

Introduction; Prologue - memo from the chief executive officers to all employees; Snapshots of competitive environment; Total quality management; Benchmarking; Delivering service excellence; Business process re-engineering; Performance measurement; Empowerment; The horizontal organization; The learning organization; Teaming for business success; The knowledge era: computers and communications systems; Epilogue: memo from all employees to the chief executive officers; Index.

O autorze

Sultan Kermally