Lean in a High-Variability Business: A Graphic Novel about Lean and People at Zingerman’s Mail Order

ISBN-13: 9781138387850 / Angielski / Twarda / 2021 / 226 str.

Eduardo Lander;Jeffrey K. Liker;Thomas E. Root

Opis

Applies Lean concepts to a high-variety, low-volume service business, which are more prevalent than high volume manufacturing companies. Illustrates all the Lean concepts in a real-world example that approached Lean management in the intended way—to support and develop people to continually improve processes in a respectful environment. Illustrates an effective organic change management process that grows the new culture rather than trying to force tools mechanistically on employees and assiociates. The vibrant graphic novel format visually brings the story to life. Co-Written by best-selling author Jeffrey Liker -- the world’s expert on the Toyota Way.

Spis treści

1.1 Intro 1.2. Lean journey begins 1.3.1. TourScene1-Intro to ZMO 1.3.2. TourScene2-Service Center 1.3.3. TourScene3-Corporate Gifts 1.3.4. TourScene4-Pick Market 1.3.5. LeanTourScene5-Bread 1.3.6. LeanTourScene6-HotPod 1.3.7. LeanTourScene7-OR_Pick 1.3.8. LeanTourScene8-Check 1.3.9. LeanTourScene9-Assembly 1.3.10. Tour-Recomb 1.3.11. Tour-Pack_Ship 1.3.12. TourScene12-Hiring 2.1.1. FirstTimeAtTheLine 2.1.2 Approach 2.1.3. ZingHistoryServantLeader 2.1.4. Current condition and initial direction 2.2.1a. ImproveFlow-Layout 2.2.1b. ImproveFlow-Markets_Routes 2.2.2a. Leveling 2.2.2b. Pacing 2.3.1. First reflection 2.3.2. Takt 2.3.3. HYN 2.4.1. Second year reflection 2.4.2. SOP 2.5.1. ZMO continues alone 3.1.1. Improvement systems are not equal 3.1.2. TBP 3.1.3. Kata to the rescue 3.1.4. Release the Kata 4.1. Lessosn learned