Lean for the Public Sector: The Pursuit of Perfection in Government Services

ISBN-13: 9781439840221 / Angielski / Miękka / 2010 / 224 str.

Bert Teeuwen

Opis

Packed with international case examples and clearly delineating principles as they apply to public sector organizations, Lean for the Public Sector: The Pursuit of Perfection in Government Services demonstrates that Lean in the public sector is neither rocket science nor a typical profit-driven improvement program. The book begins with coverage of the basic philosophy of Lean before detailing specific methods for improving processes in the public sector. It addresses concerns specific to the public sector environment and considers the role of the citizen, not only as customer, but as a voter, taxpayer, and community participant. The author provides a clear explanation of methods such as 5S, kaizen, standardization techniques, and Value Stream Mapping shaped to Lean Government. His approach provides a reality-based view of value-added services and waste in the public sector. Written specifically to address the application of Lean practices in government and the public sector, this how-to workbook gives you the wherewithal to combat the 'We don t make widgets' mentality. Providing the tools to manage the entire Lean transformation process, the book helps you immediately integrate the Lean way of thinking and its tools into your improvement program."

Spis treści

Introduction. The Seven Deadly Losses. Improving with Teams. Structural Improvement with the Kaizen Circle. Value Stream Mapping. Reorganize with Lean. Reorganize the Shop Floor with 5S.

O autorze

Bert Teeuwen is self-employed Lean consultant and trainer in the Netherlands. Previously, he was senior Lean consultant at WagenaarHoes Organization Advice, Netherlands, a firm that specializes in providing training in Lean practices and principles.