Lean Six SIGMA Secrets for the CIO

ISBN-13: 9780367385170 / Angielski / Miękka / 2019 / 288 str.

William Bentley; Peter T. Davis

Opis

Going beyond the usual how-to guide, Lean Six Sigma Secrets for the CIO supplies proven tips and valuable case studies that illustrate how to combine Six Sigma’s rigorous quality principles with Lean methods for uncovering and eliminating waste in IT processes. Savvy IT veterans describe how to use Lean Six Sigma with IT governance frameworks such as COBIT and ITIL and warn why these frameworks should be considered starting points rather than destinations.

Spis treści

Introduction. IT: Alchemy or Science. An Abundance of Wealth. What is Lean Six Sigma? Working on Ideas. Developing Quality Systems. Making Changes Effectively. A Helpful Service Desk. Leaning Security.

O autorze

Bentley, William ; Davis, Peter T.