Information and Communication Technologies in Tourism 1999: Proceedings of the International Conference in Innsbruck, Austria, 1999

ISBN-13: 9783211832585 / Angielski / Miękka / 1999 / 407 str.

Dimitrios Buhalis; Walter Schertler; W. Schertler

Opis

Within the last six years the conference ENTER (International Conference on Information and Communication Technologies in Tourism) united various experts practitioners as well as researchers to exchange their experiences, ideas and visions in the sector of tourism and information technology (IT). The proceedings of the conference provide an international platform to discuss the topical situation and future trends, and the possibilities to shape the own strategies. The following topics are treated in this year s volume: knowledge management in tourism changing consumer behaviour through information technology using IT to support consumer choice and skills engineering tourism applications the empowerment of small and medium-sized enterprises through IT using IT for hospitality management using IT to redesign travel distributions and destination marketing systems and IT developments The emphasis of this year s contributions lies on the strategic components more than on the technical issues."

Recenzje

"... an innovative volume that goes well beyond the scope of existing books on IT and tourism ... I would certainly recommend it to teachers, managers, planners, and policymakers that need insights into this rapidly evolving field ..." Information Technology and Tourism

Spis treści

Knowledge Management in Tourism Tichler, G., Werthner, H., Grossman, W.: Using Data Mining in Analysing Local Tourism Patterns Go, F., Govers, R., Heuvel, M.: Towards Interactive Tourism: Capitalising on Virtual and Physical Value Chains Schertler, W., Berger-Koch, C.: Tourism as an Information Business: The Strategic Consequences of E-Commerce in Tourism for Business Travel Robledo, M. A.: Database Marketing as a Source of Competitive Advantage for the Hotel Industry Changing Consumer Behaviour through IT Van der Pijl, J., Bartelink, H.: Printing on Demand as a New Channel for Tourist Information Björk, P., Guss, T.: Internet as a Marketspace: The Perception of the Consumers Dellaert, B. G. C.: The Tourist as Value Creator on the Internet Curry, P., Alpert, F.: The Impact of the Internet on Consideration Sets: The Case of International Tourism Destinations Beirne, E., Curry, P.: The Impact of the Internet on the Information Search Process and Tourism Decision Making Jung, H.-S.: The Analysis of Demographic Profiles and Prospects of Internet Users in National Tourism Organisations: Case Study (Korean National Tourism Organisation) Using IT to Support Consumer Choice and Skills Pröll, B., Retschitzegger, W. , Wagner, R. R.: Holiday Packages on the Web Jung, H.-S., Twigeri, A.: The Use of the Internet as a New Marketing Tool to Promote New Tourist Destinations in Asia: Case Study (Korean National Tourism Organisation)

O autorze

Univ.-Prof. Dr. Walter Schertler ist Inhaber des Lehrstuhls "Organisation und Strategisches Management" an der Universität Trier; davor Senior Consultant bei The Boston Consulting Group, München.