Increasing Effectiveness: A Guide to Quality Management

ISBN-13: 9780750707176 / Angielski / Miękka / 1997 / 192 str.

John Stone

Opis

The management of quality has emerged as the key development issue for education in the 1990s and beyond. In the context of education, quality is an ellusive concept and difficult to define. This text offers practical ideas and suggestions from which the reader can chose to meet their own particular needs in a field where there are seemingly an infinite number of possible approaches.

Recenzje

'the emphasis is on clear description followed by examples of how they can be implemented based on the author's experience at Swindon College. The author's aim, successfully achieved, is to provide a how-to-do-it guide for managers. It is up to date and includes a chapter on quality in franchising and a section on self-assessment.' - Journal of Education and Work Vol 11:3 1998

Spis treści

Definitions of quality; selecting an approach; external quality awards; total quality management; getting started; management and staff; communications; processes and proceedings; teaching and learning; targets and standards; customer satisfaction surveys; review and self-assessment; assuring quality in franchising.

O autorze

John Stone