ISBN-13: 9783319597157 / Angielski / Twarda / 2017 / 195 str.
ISBN-13: 9783319597157 / Angielski / Twarda / 2017 / 195 str.
This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets.