Impact of Selected Antecedents on Service Quality

ISBN-13: 9783659913211 / Angielski / Miękka / 2017 / 104 str.

Vijay Kumar Pandey

Opis

This study proposes a model of student faculty management that examines organizational citizenship behavior as critical link between discretionary treatment, perceived organizational support, core transformational leadership behavior, contingent reward leadership behavior, job autonomy, organizational commitment and student perception of service quality. The hypothesized model is tested with the help of structural equation modeling and result partially support. The study could establish direct relationship between organizational citizenship behavior and service quality. The study further suggested, there is significant negative relationship between discretionary treatment, core transformational leadership behavior, job autonomy and organizational citizenship behavior and perceived organizational support .The study also indicated that contingent reward leadership behavior and organizational commitment are significantly directly related with organizational citizenship behavior. The study explores theoretical and managerial implications in management education for filling the quality gap between industry demand and supply by management institutions.

O autorze

Dr. Vijay Kumar Pandey(UGC NET,Ph.D.M.Phil.MBA) has 20 years of work experience of Indian Air Force and 11 years in Academics in India and Ethiopia.Currently he is associated as Assistant Professor with Wollega University,Ethiopia.He has published 4 edited book and 36 research papers. He has presented 24 research papers in various conferences.