ISBN-13: 9781903500118 / Angielski / Miękka / 2000 / 228 str.
ISBN-13: 9781903500118 / Angielski / Miękka / 2000 / 228 str.
The enormous challenge of implementing Total Quality Management - the continuous improvement of all aspects of an organization - has been likened in scale to the task of eating an elephant. This practical guide details the 96 digestible slices essential for the successful introduction and maintenance of TQM.