How to Achieve ISO 9000 Registration Economically and Efficiently

ISBN-13: 9780824797584 / Angielski / Twarda / 1996 / 216 str.

Gurmeet Naroola;Naroola

Opis

Adopting a hands-on approach, this work shows how to achieve ISO 9000 registration efficiently and economically, through the TAP-PDSA (Train, Audit and Plan / Plan, Do, Study, Act) method. It explains issues encountered in registering, providing real examples, and addresses the functions of a registrar, the importance of choosing a registrar early, and the criteria of registrar selection. The primary goals of registration - to improve quality, achieve customer satisfaction and increase profitability - are stressed.

Spis treści

TAP - the philosophy; the must knows; what you have to have; jump start; training, analysis and planning (TAP); registrar selection; measuremens; quality system documentation; life after registration.

O autorze

Gurmeet Naroola Santa Clara, California. Robert Moe Connell Sunnyvale, California