ISBN-13: 9781563273421 / Angielski / Miękka / 2006 / 224 str.
ISBN-13: 9781563273421 / Angielski / Miękka / 2006 / 224 str.
Winner of a Shingo Research and Professional Publication Award
At the heart of Lean and Six Sigma is the same, unique business operating system: hoshin kanri. It is a method of strategic planning and a tool for managing complex projects, a quality operating system geared to ensuring that organizations faithfully translate the voice of the customer into new products, and a business operating system that ensures reliable profit growth.