Handbook of Training Evaluation and Measurement Methods

ISBN-13: 9781138797321 / Angielski / Miękka / 2016 / 500 str.

Jack Phillips; Patricia Phillips

Opis

Today s economic climate means that anyone involved in training and development must be able to measure its effect on business performance. With a focus on costs, benefits and return on investment, this book constitutes an invaluable guide to the evaluation and measurement of training and human resource development programs.

This practical text provides step by step details on:

• Developing a results-based approach to HRD
• Evaluation design
• Data collection
• Calculating program costs and ROI
• Increasing management support for HRD programs

This new edition is fully revised and updated to reflect current developments in evaluation, with 50% new material and a range of international case studies. An accompanying Instructor Guide contains template documents and additional case studies for course leaders.

The "Handbook of Training Evaluation and Measurement Methods" is a complete and detailed reference guide suitable for HRD professionals and students on advanced courses in HRD, training evaluation and program evaluation.

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Spis treści

Part I: The Measurement Imperative  1. The Need for Results-Based HRD  2. A Results-Based Approach  3. The ROI Methodology  Part II: Evaluation Design Issues  4. Evaluation Research Design  5. Evaluation Instrument Design  6. Basic Statistics or Data Analysis  Part III: Data Collection and Analysis  7. Measuring Inputs and Indicators  8. Measuring Reaction and Learning  9. Measuring Application and Business Impact  10. Isolating the Effects of Programs  11. Converting Data to Monetary Value  12. Identifying Intangible Measures  13. Determining Program Costs  14. Calculating the Return on Investment  15. Forecasting ROI 16. Evaluating External Resources  Part IV: Implementation Issues  17. Selecting Technology  18. Communicating Program Results  19. Gaining Management Support  20. Implementing and Sustaining Evaluation